Legal
This Privacy Policy explains how Comp collects, uses, stores, shares, and protects personal information when visitors, clients, and service providers use the site or engage the agency.
This Privacy Policy applies to information collected through the website, public forms, support channels, checkout flows, service inquiries, account registration, messaging tools, and any related agency delivery workflows. By using the website or submitting information to Comp, users acknowledge the processing activities described here.
We may collect identity data such as names, email addresses, phone numbers, account credentials, billing information, company details, project requirements, support conversations, uploaded files, order history, payout details, payment metadata, device information, browser information, IP addresses, cookies, analytics events, and records needed to prevent abuse or resolve disputes.
Comp uses personal information to respond to enquiries, manage accounts, process payments, deliver projects, coordinate service execution, provide support, send transactional communications, improve services, protect the platform, investigate fraud, meet legal obligations, maintain accounting records, and enforce contractual or policy rights.
Depending on the jurisdiction, we process information because it is necessary to perform a contract, because legitimate business interests require it, because users have provided consent in specific cases, or because we must comply with legal, tax, accounting, fraud-prevention, or regulatory obligations.
Payments may be processed by third-party providers such as Stripe and payout infrastructure providers. We do not store full card details on our own servers. We may store payment-related metadata, charge identifiers, payout references, invoices, ledger entries, settlement records, and support notes required for bookkeeping, fraud review, tax reporting, or dispute handling.
We may share information with payment processors, analytics providers, cloud infrastructure vendors, communication tools, legal advisers, tax professionals, fraud-prevention services, customer support tools, and government authorities when required. We do not sell personal information for third-party advertising data brokerage purposes.
We retain information for as long as necessary to operate accounts, complete services, maintain financial and tax records, resolve disputes, detect abuse, comply with legal obligations, or defend claims. Retention periods may vary depending on the type of data, the sensitivity of the information, and applicable law.
Comp uses reasonable administrative, technical, and organisational safeguards to protect information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No online system is perfectly secure, so users should also protect credentials, use strong passwords, and avoid sharing sensitive access details through insecure channels.
Because service providers and infrastructure partners may operate across jurisdictions, personal information may be processed in countries other than the user’s home country. Where required, we rely on appropriate safeguards, contractual protections, or other recognised transfer mechanisms.
The website may use cookies, log files, analytics scripts, and support widgets to understand traffic, session behaviour, error states, and engagement quality. Users can control cookies through browser settings, though certain site functionality may be affected if they are disabled.
Subject to applicable law, users may request access, correction, deletion, objection, restriction, portability, or withdrawal of consent for certain processing activities. We may need to retain some information where required for legal compliance, dispute handling, fraud prevention, or legitimate business records.
Comp is not directed to children and is not intended for use by individuals who are not legally permitted to enter into binding service or payment arrangements in their jurisdiction.
We may update this Privacy Policy from time to time to reflect service changes, legal developments, or operational improvements. Updated versions become effective when posted on the site unless stated otherwise.
Privacy, data handling, or compliance requests should be submitted through the published support channels so the matter can be reviewed and documented by the appropriate team.
